Zendesk Java 客户端 API 更新 CustomFieldValue

Question

我无法弄清楚如何使用 Zendesk Java 客户端 API 正确更新自定义字段，我的问题是我不确定命令的语法。

我可以使用zendesk.createComment()、标签和其他字段更新 cmets，但无法弄清楚自定义字段的语法。

例子：

public static void main(String[] args) {
    Zendesk zd = new Zendesk.Builder(url)
        .setUsername(uid)
        .setPassword(pwd)
        .build();
}


private static void setComment(Zendesk zd, long inTicket, String inComment) {
    Comment cmt = new Comment();
    cmt.setBody(inComment);
    cmt.setPublic(pubPriv);
    zd.createComment(inTicket, cmt);
}

Answer 1

自定义字段更新可以使用以下示例完成：

/*
 When a customer ftps a file to TCS we need to update the ZenDesk ticket
 with the file information. The file name is stored in the AddAttachment List
 custom field. This is a destructive field so it must be read first and the
 new data concatenated after a line feed then re-written.
 1) Read current field data
 2) Concatenate line feed and new data onto old data
 3) Write new field data
*/
long fieldNum = 25326406;
showDebug("In addAttachmentList");
Ticket ticket = zd.getTicket(inTicket);
List<CustomFieldValue> cfvl = ticket.getCustomFields();
for (int i = 0; i < cfvl.size(); i++) {
    if (cfvl.get(i).getId() == fieldNum) {
        showDebug("Original value: " + cfvl.get(i).getValue());
        cfvl.get(i).setValue(cfvl.get(i).getValue() + "\n" + inComment);
        cfvl.get(i).setId(fieldNum);
        ticket.setCustomFields(cfvl);
        showDebug("After Update value: " + cfvl.get(i).getValue());

        zd.updateTicket(ticket);
    }
}