欧盟ppi
The European Union has, in general, taken a far more hands-on approach to consumer rights than the US. If you’re in the EU, you are probably entitled to a lot more recourse than you might think when something goes wrong with your gadgets. It’s not just the one-year warranty the manufacturer gives you.
总体而言，与美国相比，欧盟在消费者权益保护方面采取了更为实际的方法。 如果您在欧盟境内，则当小工具出现问题时，您可能拥有比您想象的更多的追索权。 这不仅仅是制造商为您提供的一年保修。
基本制造商保修提供的内容 (What You Get with a Basic Manufacturer’s Warranty)
A manufacturer’s commercial warranty is essentially a promise that the product you buy from them will work as they said it would for a certain period of time. If your laptop’s screen dies without reason, or your phone’s battery has serious issues, they agree to replace or repair it within the warranty period (usually a year or two). For example, when Samsung had the exploding Note 7 fiasco, replacement phones were covered under the manufacturer’s warranty.
制造商的商业保修实质上是对您从他们那里购买的产品在一定时间内可以正常使用的保证。 如果笔记本电脑的屏幕无故熄灭，或者手机的电池出现严重问题，则表示他们同意在保修期内(通常为一两年)进行更换或维修。 例如，当三星的Note 7惨败时，制造商的保修涵盖了替换电话。
The problem with a manufacturer’s commercial warranty is that they are free to set whatever terms they want. Sometimes only certain components will be covered, you’ll need to pay a repair fee, or the warranty will have a very short duration. You will also probably need to ship your device back to the manufacturer for any repairs, or to be assessed for replacement.
制造商的商业保修存在的问题是，他们可以自由设置所需的任何条款。 有时只涵盖某些组件，您需要支付维修费，否则保修期将非常短。 您可能还需要将设备运回制造商进行维修，或进行评估以备更换。
Some manufacturers or retailers also offer extended warranties, which make the standard warranty’s terms last for longer than the usual period, although these are seldom a good idea.
一些制造商或零售商还提供扩展保修，这使得标准保修的期限比通常的期限更长，尽管这很少是一个好主意。
欧盟消费者保障 (The EU Consumer Guarantee)
If you live in the EU, however, you get more than just the manufacturer’s warranty.
但是，如果您居住在欧盟，则不仅可以获得制造商的保修。
When you buy a product in the EU, you are entitled to a minimum of a two-year legal guarantee that is separate from any commercial guarantee offered by the manufacturer. This means that when you buy most tech products you actually get two guarantees: the manufacturer’s commercial guarantee and the EU consumer guarantee.
在欧盟购买产品时，您有权获得至少为期两年的法律保证，与制造商提供的任何商业保证分开。 这意味着，当您购买大多数高科技产品时，实际上会获得两个保证：制造商的商业保证和欧盟消费者保证。
Most interestingly, the EU consumer guarantee is with the retailer (or trader) you buy the item from, not the manufacturer. This means that if you buy an Acer laptop from Tesco (basically the English Walmart), and it breaks within two years, you can bring it straight back to the shop you bought it from and they have to deal with it—not Acer. It doesn’t matter whether the shop is online or physical either, they are still responsible. You could contact Acer and claim under their commercial guarantee if it still applied, but in most cases, going through the traders will be simpler.
最有趣的是，欧盟消费者保证是与您从其购买商品的零售商(或贸易商)而不是制造商一起进行的。 这意味着，如果您从Tesco(基本上是英国的Walmart)购买了Acer笔记本电脑，并且在两年内出现故障，您可以将其直接带回您从其购买的商店，而他们必须处理它，而不是Acer。 无论商店是在线的还是实体的，他们仍然负责。 您可以联系Acer并根据其商业担保要求获得许可，如果仍然适用，那么在大多数情况下，通过交易商进行交易会更简单。
Also, the two-year guarantee is the absolute minimum that a trader can offer. In some countries, national law actually requires a longer guarantee; in Ireland and the UK, for example, it’s six years. You can check what the specific minimum guarantee is on the Europa.eu website.
同样，两年保证期是交易者可以提供的绝对最低保证。 在某些国家，国家法律实际上需要更长的保证； 例如，在爱尔兰和英国，已经六年了。 您可以在Europa.eu网站上查看具体的最低保证金额。
欧盟担保涵盖了哪些内容？ (What’s Covered By the EU Guarantee?)
Now, let’s get one thing straight: the EU consumer guarantee (and also the manufacturer’s warranty) isn’t some get out of jail free card for any broken device. If you drop your phone in the toilet, spill a coffee on your laptop, or otherwise damage your device through your own neglect or stupidity, you’re on the hook for any and all repairs. The EU guarantee doesn’t cover accidental damage—for that, you’d need insurance (like AppleCare+). Instead, the EU guarantee covers you if the goods you buy:
现在，让我们弄清楚一件事：对于任何损坏的设备，欧盟消费者保证(以及制造商的保修)并不是免于免税卡的一部分。 如果您将手机掉进马桶，将咖啡倒在笔记本电脑上，或者由于自己的疏忽或愚蠢而损坏设备，那么您将无法进行任何维修。 欧盟的保证不涵盖意外损坏，为此，您需要购买保险(如AppleCare + )。 相反，如果您购买的商品有欧盟担保，则涵盖了您：
- Are not fit for purpose you bought them for. 不适合您购买它们的目的。
- Don’t accurately match the product description or have different qualities to the model advertised or demonstrated for you. 不能正确匹配产品说明或与为您宣传或展示的模型具有不同的质量。
- Are of lower quality or have worse performance than a normal version of the same product. 与相同产品的普通版本相比质量较低或性能较差。
- Weren’t installed correctly by the supplier, or if the instructions are deficient, the customer. 供应商未正确安装，或者如果说明不足，则未正确安装。
In other words, the guarantee covers you if the product turns out to be faulty or not what you were told you were getting. For tech products, you’re most likely to have to deal with screens, batteries, or other hardware that fails before it should. The nice thing is that the two-year minimum is most likely longer than the commercial guarantee the manufacturer offers.
换句话说，如果产品被证明是有缺陷的，或者不是您告诉您所得到的，则该保证涵盖了您。 对于高科技产品，您最有可能必须处理屏幕，电池或其他发生故障的硬件，然后才应处理。 令人高兴的是，两年的下限很可能比制造商提供的商业担保更长。
The guarantee is only valid for defects that are presumed to be present in the product when you receive it. It’s meant to protect you from dud products rather than wear and tear. How this plays out is as follows:
保修仅对您收到产品时推测存在的缺陷有效。 这是为了保护您免受过时产品的侵害，而不是磨损。 如何播放如下：
- If any fault appears within the first six months that you own the product, it’s assumed that it was present when you received it and the trader is automatically liable. 如果在您拥有该产品的前六个月内出现任何故障，则认为在您收到该产品时就已经存在该故障，并且贸易商将自动承担责任。
- If any fault appears after the first six months but before the guarantee period has ended, you may have to prove the defect was present in the product when you received it before the trader will accept liability. However, when it comes to tech products, it’s pretty easy to argue that a screen or battery that fails after 18 months was defective on delivery; the EU guarantee is just deliberately broad since it covers everything from Windows PCs to the windows in your home. Apple simply offers at least a two-year warranty in all EU countries because of this. 如果在最初的六个月之后但在保修期结束之前出现任何故障，则您可能必须在收到产品时证明产品中存在缺陷，然后贸易商才能承担责任。 但是，就高科技产品而言，很容易辩称18个月后出现故障的屏幕或电池在交付时有缺陷； 欧盟的保证是故意的，因为它涵盖了从Windows PC到您家里窗户的所有内容。 因此，Apple仅在所有欧盟国家/地区提供至少两年的保修。
In other words: if you live in the EU, you already have a built-in extended warranty for everything you buy.
换句话说：如果您居住在欧盟，则对于购买的所有物品都已经拥有内置的扩展保修。
保证书所赋予的权利 (What You’re Entitled to Under the Guarantee)
So you’ve been sold a laptop with a faulty screen, and you bring it back to the trader. What do they have to do for you?
因此，您已售出了屏幕有问题的笔记本电脑，然后将其带回商人。 他们为您做什么？
Well, in most EU countries, there’s a thing called the “hierarchy of remedies”. The trader must first offer to repair the product, if that’s unfeasible they can offer to replace it, and finally, if that’s not a viable option, they can offer you a price reduction on an alternative product or a refund.
好吧，在大多数欧盟国家，都有一种叫做“救济等级制度”的东西。 贸易商必须首先提出修理产品的建议，如果这样做不可行，他们可以提出更换产品的建议，最后，如果那不是可行的选择，则他们可以为您提供替代产品的降价或退款。
In all cases, the trader must offer the remedy within a reasonable time frame, without overly inconveniencing you, and without cost to you. Note, this means that if you bought a product from an online store, they are required to pay for it to be shipped back for repair, or at worst, refund you the cost of having it shipped back.
在任何情况下，交易者都必须在合理的时间内提供补救措施，而不会给您带来过多的麻烦，也不会给您带来任何费用。 请注意，这意味着，如果您是从在线商店购买的产品，则要求他们付费以将其运回维修。或者，最坏的情况是退还其运回的费用。
是什么使欧盟消费者保证如此出色 (What Makes The EU Consumer Guarantee So Good)
The EU consumer guarantee is a key piece of the EU’s consumer protection legislation and, in general, it offers more protection and easier solutions than the warranty offered by a manufacturer.
欧盟消费者保证是欧盟消费者保护法规的重要组成部分，总的来说，与制造商提供的保证相比，它提供了更多的保护和更简便的解决方案。
First, the two-year minimum is longer than the warranties offered on many tech goods by the manufacturer. For example, Samsung offers a 6 month EU warranty on earphones; the trader you buy them from, however, still has to abide by the two-year (or even longer) EU one.
首先，两年的最低期限比制造商对许多高科技产品提供的保修期更长。 例如，三星为耳机提供6个月的欧盟保修； 您向其购买产品的商人仍然必须遵守为期两年(甚至更长)的欧盟合同。
Second, by making the guarantee between you and the trader, it’s much easier for you to get recourse. Rather than shipping a product off to a manufacturer somewhere, you just go back to the shop (or online store) you bought it from and they are responsible for repairing it, replacing it, or refunding you.
其次，通过在您和交易者之间进行担保，您可以轻松获得追索权。 与其将产品运送到某个地方的制造商，不如直接回到从其购买产品的商店(或在线商店)，他们负责修理，更换或退款。
Finally, everything I’ve covered in this article is the bare minimum. Some EU countries have even stronger consumer protection legislation on the books. In the UK, for example, the consumer guarantee as described above lasts for six years, and is valid for both new and secondhand products.
最后，我在本文中介绍的所有内容都是最低要求。 一些欧盟国家甚至在帐簿上有更严格的消费者保护法规。 例如，在英国，上述消费者保证有效期为六年，并且对新产品和二手产品均有效。
Since you get both the EU guarantee and the manufacturer’s warranty, you can choose which one you want to use when you encounter a problem. In most cases, the EU guarantee will be simpler as you can just return the product to the shop or online store you bought it from and insist it be repaired or replaced. You don’t have to deal with the manufacturer’s claims process. The EU guarantee also covers the product in its entirety, while the manufacturer’s warranty may only cover certain components or parts.
由于您既获得了欧盟的保证，也获得了制造商的保证，因此您可以在遇到问题时选择使用哪一种。 在大多数情况下，欧盟的担保将更为简单，因为您可以将产品退还至购买该产品的商店或在线商店，并坚持对其进行维修或更换。 您不必处理制造商的索赔程序。 欧盟保证也涵盖了产品的全部内容，而制造商的保修范围可能仅涵盖某些组件。
Personally, I’ve only ever used the EU guarantee; it’s just been the easiest for me. This, however, may not be true for everyone. If your device is still covered by both guarantees, read through the commercial warranty from the manufacturer and see how it stacks up the EU’s. It probably won’t be as good, but you never know.
就个人而言，我只使用过欧盟担保； 这对我来说是最简单的。 但是，可能并非每个人都这样。 如果您的设备仍然受到这两种保证的保护，请仔细阅读制造商的商业保修，并查看其如何堆叠欧盟的内容。 可能不会那么好，但是你永远不会知道。
Photo credit: wk1003mike/Shutterstock.com.
图片来源： wk1003mike /Shutterstock.com。
翻译自: https://www.howtogeek.com/342735/if-you-live-in-the-eu-you-probably-have-a-better-gadget-warranty/
欧盟ppi