CRM: Twitter(also Facebook) is official integrated into CRM 7.0 EHP3
https://blogs.sap.com/2013/11/08/twitteralso-facebook-is-official-integrated-into-crm-70-ehp3/
C4C:
新建一个social media channel:
从drop down list里选择“Twitter"，维护twitter application的consumer key和consumer Secret:
然后创建一个批量从twitter website导数据的background job:
该job会将Twitter website里consumer key指向的twitter account发布的所有twitter抓到C4C来自动生成service request:
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