为什么uber有星级
The gig economy looks like it’s here to stay. Although Uber still has the occasional battle with regulators, for the most part smartphone app-driven gig companies are popping up for every service imaginable.
零工经济似乎将继续存在。 尽管Uber偶尔仍会与监管机构进行争斗，但在大多数情况下，由智能手机应用程序驱动的演出公司正在涌现出各种可以想象的服务。
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Want someone to pick up takeout from a nice restaurant that doesn’t normally deliver? What about run to the shop and grab a few batteries for your TV remote? Favor can do it. What about someone to come in and clean your place while you’re out? Look no further than Handy. Odds are, if you can think of a small job that someone could do for you, there’s an app that will help you find someone. It’s really convenient.
希望有人从通常不提供的不错的餐厅拿起外卖吗？ 那到商店去拿几块电池给电视遥控器怎么样？ 青睐可以做到。 在外出时有人进来打扫您的地方呢？ 随手可得 。 奇怪的是，如果您能想到某人可以为您做的一份小工作，那么会有一个应用程序可以帮助您找到某人。 真的很方便
The gig economy, though, does have a few quirks, so let’s dig a little deeper into how it works.
零工经济确实有一些怪癖，所以让我们更深入地研究它的工作方式。
零工经济如何运作 (How the Gig Economy Works)
Almost all gig economy companies work in roughly the same way, so let’s just use Uber as an example.
几乎所有演出经济公司的工作方式都大致相同，因此我们仅以Uber为例。
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An Uber driver (well, at least an UberX driver) is a regular person who is using their own car; pretty much anyone who meets the basic criteria can sign up. They’ve got a smartphone app provided by Uber that they use to find gigs.
Uber司机(至少是UberX司机)是使用自己的汽车的普通人。 几乎所有符合基本条件的人都可以注册。 他们有Uber提供的智能手机应用程序，用于查找演出。
Uber’s customers also use an app. When you want a ride, you open the app, enter your location and a ping is sent out to nearby drivers.
Uber的客户还使用一个应用程序。 当您想乘车时，您可以打开应用程序，输入您的位置，然后会向附近的驾驶员发送ping命令。
The Uber driver who’s sitting just down the road, gets the notification and wants the job. They tap Accept, drive over, pick you up, take you to your destination and drop you off. Your credit card is charged and you go on with your day. Both you and the driver are able to rate each other.
坐在路上的Uber司机得到通知并想要这份工作。 他们轻按“接受”，驶过，接您，将您带到目的地然后下车。 您的信用卡已收费，您可以继续美好的一天。 您和驾驶员都可以互相评分。
The Uber driver gets paid by Uber (less their cut for providing the platform).
Uber司机获得了Uber的报酬(减去提供该平台的费用)。
And that’s kind of it. Whatever the actual thing the person is doing for you, it all works broadly the same. There’s just one small niggle in it: the ratings.
就是这样。 无论该人为您做的实际事情是什么，它的工作原理大致相同。 里面只有一个小问题：收视率。
收视率和演出经济 (Ratings and the Gig Economy)
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Ratings are a big part of most gig economy jobs. They’re how the company decides which contractors are doing great and which are potentially embarrassing the platform (and also which customers are a nightmare). They don’t want any headlines about dodgy people using their apps. Reviews are a sensible way to do this.
评分是大多数零工经济工作的重要组成部分。 这是公司决定哪些承包商做得很好，哪些承包商可能使平台尴尬的方式(以及哪些客户是噩梦 )。 他们不希望任何关于使用他们的应用程序的狡猾的人成为头条新闻。 评论是执行此操作的明智方式。
The problem is that the implementation of this system leaves a lot to be desired. Although Uber is moving to a Like/Dislike system, most other gig companies still use a five star rating. One would think that a five star rating’s for an awesome driver, a four star rating is for a driver that gets you there and is pretty good all around, a three is if they’re merely adequate and maybe drive a messy car, and a two or one is only really fair if they’re awful. That would make sense, right?
问题在于该系统的实现还有很多不足之处。 尽管Uber转向了Like / Dislike系统，但大多数其他演出公司仍使用五星级评级。 有人会认为五星级是给一位了不起的司机的，四星级是给那些能带你到那里并且周围都还不错的司机，三分是他们足够，可能开着凌乱的车，只有两个或两个都很糟糕，它们才是真正公平的。 那是有道理的，对吧？
Well that’s not how it works. The contractors working for gig economy companies are required to maintain a minimum star rating. It’s different across the platforms, but all the examples I could find required contractors to keep their average rating at four-point-something. Lyft, for example, tells drivers that an average rating below 4.8 is a cause for concern and Handy requires an average of 4.2 or contractors will get cut off.
嗯，这不是它的工作原理。 为演出经济公司工作的承包商必须保持最低星级。 各个平台的情况不同，但是我能找到的所有示例都要求承包商将其平均评分保持在4点左右。 例如，Lyft告诉驾驶员，平均评分低于4.8是一个令人担忧的问题，而Handy要求平均评分为4.2，否则承包商将被取消 。
The math is pretty simple. If a contractor is required to keep their average rating above 4.5 stars, any rating lower than a perfect 5 drags them down. A 4 isn’t “good”, it’s “I think this person should be kicked off the platform”. That’s kind of nuts, and totally at odds with how most people think about star ratings.
数学很简单。 如果要求承包商将其平均评分保持在4.5星以上，则任何低于理想5的评分都会将其拖低。 4不是“好”，而是“我认为这个人应该被踢出平台”。 这有点疯狂，并且与大多数人对星级的看法完全不一致。
您应该给司机什么等级？ (What Rating Should You Give Your Driver?)
It all boils down to this: if you’re using someone working for a gig economy company and they do the job they’re meant to do without any major issues, you should probably give them a 5 star rating. Anything less could drag down their average and put their job in danger.
归结为：如果您雇用的是某大型演出公司的工作人员，而他们所做的工作没有任何重大问题，则您可能应该给他们5星评级。 任何减少的事情都会拖累他们的平均水平，并使他们的工作陷入危险。
If there’s a small problem with the job they’ve done—maybe they take a weird route or their car isn’t perfectly clean—you should tell them there and then. Giving them a 2 star review might feel satisfying, but it won’t help them improve. Most gig economy companies are really bad at passing feedback along to their contractors. After you tell the person your issues, it’s up to you what you do review wise. If you’re feeling kind, you can give them a 5 star review anyway or just not bother to leave them a review.
如果他们完成的工作有一个小问题-也许他们走的路很奇怪或者他们的车不是很干净-您应该在那儿告诉他们。 给他们一个2星级的评价可能会让人感到满意，但并不能帮助他们改善。 大多数演出经济公司确实很难将反馈传递给承包商。 在告诉对方您的问题后，您应该根据自己的意见进行明智的选择。 如果您感觉很好，无论如何都可以给他们一个5星级的评价，或者不打扰他们。
Finally, if there’s a major problem, like your Lyft driver shows up drunk or your Favor Runner tries to sell you drugs, the review system isn’t the one to use. Lodge a formal complaint with the service and let them take it from there.
最后，如果存在重大问题，例如您的Lyft司机醉酒或您的Favor Runner试图向您出售毒品，则该审查系统不适合使用。 向服务提出正式投诉，然后让他们从那里接受。
The gig economy isn’t going anywhere, but it’s still finding its feet. Things like ratings that are really important aren’t universally understood by everyone. It’s a bit ridiculous that 4 stars is considered a bad review but, when it comes to the gig economy, apparently it is.
零工经济虽无处可走，但仍在稳步前进。 诸如评级之类的真正重要的事情并不是每个人都普遍理解的。 四星级被认为是不好的评论，这有点荒谬，但就零工经济而言，显然是这样。
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翻译自: https://www.howtogeek.com/303973/what-rating-should-you-give-your-uber-lyft-or-other-driver/
为什么uber有星级