现在使用 REST Web 服务将 Avaya IVRS 与服务集成

Question

我现在必须通过 java rest web-service 将 Avaya IVRS 与 Service 集成。如果用户通过 Avaya IVRS 呼叫，他应该可以通过电话键盘从菜单中进行选择并执行以下功能：- 1. 添加工单 2. 更新工单 3. 关闭工单 我已经编写了创建和更新票证的代码，但我现在不知道如何与服务集成。

  /////////////////////////////////////////////////
  // POST OPERATION -- Create a new Incident ticket
  /////////////////////////////////////////////////
  String endpointPOST = baseURI + "/in";
  PostMethod post = new PostMethod(endpointPOST);
  post.addRequestHeader("X-AccessKey", accessKey);
  post.addRequestHeader("Accept" , "application/xml");
  post.addRequestHeader("Content-Type", "application/xml; charset=UTF-8");
  post.setRequestBody("<in>" + "<customer COMMON_NAME=\"System_SD_User\"/>" +
  "<description>Created from REST API Java Samples code</description>" + "</in>");
  try {
     System.out.println("Execute POST request for " + endpointPOST);
     // Execute POST request
     int result = client.executeMethod(post);
     System.out.println("Response status code: " + result);
     System.out.println("Response body: ");
     System.out.println(post.getResponseBodyAsString());
     System.out.println();
  } catch (HttpException e) {
     e.printStackTrace();
  } catch (IOException e) {
     e.printStackTrace();
  } finally {
     post.releaseConnection();
  }

  //////////////////////////////////////////////////////
  // PUT OPERATION -- Update an existing Incident ticket
  //////////////////////////////////////////////////////
  String endpointPUT = baseURI + "/in/400001";
  PutMethod put = new PutMethod(endpointPUT);
  put.addRequestHeader("X-AccessKey", accessKey);
  put.addRequestHeader("Accept" , "application/xml");
  put.addRequestHeader("Content-Type", "application/xml; charset=UTF-8");
  put.setRequestBody(
  "<in>" +  "<summary>Updated from REST API Java Samples code</summary>" +  "</in>");
  try {
     System.out.println("Execute PUT request for " + endpointPUT);
     // Execute PUT request
     int result = client.executeMethod(put);
     System.out.println("Response status code: " + result);
     System.out.println("Response body: ");
     System.out.println(put.getResponseBodyAsString());
     System.out.println();
  } catch (HttpException e) {
     e.printStackTrace();
  } catch (IOException e) {
     e.printStackTrace();
  } finally {
     put.releaseConnection();
  }

Answer 1

您可以集成 OD 中给出的 REST API 默认选项，或者您可以编写自定义 Java 代码或在 OD 中创建应用程序调用的 jar

试试下面在 Avaya 实验室测试的代码

String webServiceURl="https://XXXXXXXXXX/services/OceanaDataoceana/data/context/schema";
    try{

        URL url = new URL(webServiceURl);
        HttpURLConnection conn = (HttpURLConnection) url.openConnection();
        conn.setDoOutput(true);
        conn.setRequestMethod("POST");
        conn.setRequestProperty("Content-Type", "application/json");

                    String input ="{""}";//pass paramenter for request
                    OutputStream os = conn.getOutputStream();
        os.write(input.getBytes());
        os.flush();

        System.out.println("conn.getResponseCode() ::::"+conn.getResponseCode());
        if (conn.getResponseCode() != 200) {
        throw new RuntimeException("Failed : HTTP error code : "+ conn.getResponseCode());
        }

        BufferedReader br = new BufferedReader(new InputStreamReader(
                (conn.getInputStream())));

        String output;
        System.out.println("Output from Server .... \n");
        while ((output = br.readLine()) != null) {
            JSONObject object;
            try {
                object = new JSONObject(output);
            } catch (JSONException e) {
                // TODO Auto-generated catch block
                e.printStackTrace();
            }
            System.out.println("json response::: "+output);


        conn.disconnect();

    } catch (MalformedURLException e) {

        e.printStackTrace();

      } catch (IOException e) {

        e.printStackTrace();

     }

}

Answer 2

如果您谈论的是体验门户，那么您有两个选择。您可以使用 Orchestration Designer 的内置 REST 客户端（文件/新建/Web 服务操作文件 (REST)），也可以在单独的项目中实现它并将 REST 客户端附加到您的 OD 项目。