Facebook Messenger Platform 发送 API 意外内部错误答案

【问题标题】：Facebook Messenger Platform Send API unexpected internal errorFacebook Messenger Platform 发送 API 意外内部错误
【发布时间】：2016-08-25 13:29:59
【问题描述】：

我正在为 Facebook Messenger Platform Send API 开发框架，但在尝试创建航空公司行程模板 (https://developers.facebook.com/docs/messenger-platform/send-api-reference/airline-itinerary-template) 时出现此错误：

{
 "error": {
   "message": "(#-1) Send API unexpected internal error",
   "type": "OAuthException",
   "code": -1,
   "fbtrace_id": "DBWbw/pHJGv"
 }
}

这是触发它的请求：

{  
   "message":{  
      "attachment":{  
         "type":"template",
         "payload":{  
            "flight_info":[  
               {  
                  "connection_id":"123",
                  "segment_id":"123",
                  "aircraft_type":"Boeing",
                  "travel_class":"business",
                  "flight_number":"123",
                  "departure_airport":{  
                     "airport_code":"CT",
                     "city":"Catania",
                     "terminal":"F",
                     "gate":"54"
                  },
                  "arrival_airport":{  
                     "airport_code":"BG",
                     "city":"Bergamo",
                     "terminal":"C",
                     "gate":"12"
                  },
                  "flight_schedule":{  
                     "boarding_time":"2016-8-25T15:8",
                     "departure_time":"2016-8-25T15:8",
                     "arrival_time":"2016-8-25T15:8"
                  }
               }
            ],
            "passenger_info":[  
               {  
                  "passenger_id":"1",
                  "ticket_number":"215",
                  "name":"Sarah Hum"
               },
               {  
                  "passenger_id":"2",
                  "name":"Jeremy Goldberg"
               }
            ],
            "passenger_segment_info":[  
               {  
                  "segment_id":"241",
                  "passenger_id":"251",
                  "seat":"14A",
                  "seat_type":"Economy",
                  "product_info":[  
                     {  
                        "title":"Cabin",
                        "value":"Coach"
                     }
                  ]
               }
            ],
            "price_info":[  
               {  
                  "title":"Cabin",
                  "amount":100.0,
                  "currency":"USD"
               },
               {  
                  "title":"Ticket",
                  "amount":200.0
               }
            ],
            "base_price":200.71,
            "tax":200.0,
            "total_price":4032.54,
            "currency":"USD",
            "pnr_number":"D0FQTK",
            "intro_message":"Here\u0027s your itinerary",
            "locale":"en_US",
            "template_type":"airline_itinerary"
         }
      }
   },
   "recipient":{  
      "id":"************"
   }
}

在这个网址：https://graph.facebook.com/v2.7/me/messages?access_token=*******

我只有这个特定的模板才有这个问题。其他工作正常。有人知道可能是什么原因吗？

谢谢。

【问题讨论】：

“unexpected internal error” 意味着即使 API 本身也不确定 :) 提交错误报告，以便他们查看：developers.facebook.com/bugs（确保提及 fbtrace_id，这有助于他们更快地找到相关数据。）
谢谢，在发帖之前我已经这样做了。我认为这里的某个人可能对此有任何其他信息。
你的意思是在帖子里吗？在那个之前我没有添加任何评论，它没有被编辑......

标签： facebook facebook-messenger facebook-send-api

【解决方案1】：

我在您的消息 json 中看到以下问题。

flight_info 部分中的 segment_id 与passenger_segment_info 部分中的不匹配
passenger_id 字段存在相同问题。
登机、到达和出发日期格式错误。如果月、日、小时或分钟是个位数，则需要添加前缀 0。

我对上述修复进行了测试，效果很好。这是更新后的示例。

{
     "attachment":{  
     "type":"template",
     "payload":{  
        "flight_info":[  
           {  
              "connection_id":"123",
              "segment_id":"241",
              "aircraft_type":"Boeing",
              "travel_class":"business",
              "flight_number":"123",
              "departure_airport":{  
                 "airport_code":"CT",
                 "city":"Catania",
                 "terminal":"F",
                 "gate":"54"
              },
              "arrival_airport":{  
                 "airport_code":"BG",
                 "city":"Bergamo",
                 "terminal":"C",
                 "gate":"12"
              },
              "flight_schedule":{  
                 "boarding_time":"2016-08-25T15:08",
                 "departure_time":"2016-08-25T15:08",
                 "arrival_time":"2016-08-25T15:08"
              }
           }
        ],
        "passenger_info":[  
           {  
              "passenger_id":"1",
              "ticket_number":"215",
              "name":"Sarah Hum"
           },
           {  
              "passenger_id":"2",
              "name":"Jeremy Goldberg"
           }
        ],
        "passenger_segment_info":[  
           {  
              "segment_id":"241",
              "passenger_id":"1",
              "seat":"14A",
              "seat_type":"Economy",
              "product_info":[  
                 {  
                    "title":"Cabin",
                    "value":"Coach"
                 }
              ]
           }
        ],
        "price_info":[  
           {  
              "title":"Cabin",
              "amount":100.0,
              "currency":"USD"
           },
           {  
              "title":"Ticket",
              "amount":200.0
           }
        ],
        "base_price":200.71,
        "tax":200.0,
        "total_price":4032.54,
        "currency":"USD",
        "pnr_number":"D0FQTK",
        "intro_message":"Here\u0027s your itinerary",
        "locale":"en_US",
        "template_type":"airline_itinerary"
     }
  }
},

我希望 Facebook 有朝一日会更新有关这些限制的详细信息的文档。请在此处分享您的错误票链接，以便我们订阅。

【讨论】：

现在你应该为 Facebook 工作了。他们的文档太差了。通过您的修复，请求可以正常工作。谢谢你。这是错误票：developers.facebook.com/bugs/1067679626630796

【解决方案2】：

我也有同样的问题，你试过 2.6 API 版本吗？

https://graph.facebook.com/v2.6/me/messages?access_token=*******

我刚刚尝试了一个 CURL 请求，它适用于 facebook 文档示例

curl -X POST -H "Content-Type: application/json" -d '{
"recipient": {
    "id": "XXXX"
},
"message": {
    "attachment": {
        "type": "template",
        "payload": {
            "template_type": "airline_itinerary",
            "intro_message": "Heres your flight itinerary.",
            "locale": "en_US",
            "pnr_number": "ABCDEF",
            "passenger_info": [
            {
                "name": "Farbound Smith Jr",
                "ticket_number": "0741234567890",
                "passenger_id": "p001"
            },
            {
                "name": "Nick Jones",
                "ticket_number": "0741234567891",
                "passenger_id": "p002"
            }
        ],
            "flight_info": [
            {
                "connection_id": "c001",
                "segment_id": "s001",
                "flight_number": "KL9123",
                "aircraft_type": "Boeing 737",
                "departure_airport": {
                    "airport_code": "SFO",
                    "city": "San Francisco",
                    "terminal": "T4",
                    "gate": "G8"
                },
                "arrival_airport": {
                    "airport_code": "SLC",
                    "city": "Salt Lake City",
                    "terminal": "T4",
                    "gate": "G8"
                },
                "flight_schedule": {
                    "departure_time": "2016-01-02T19:45",
                    "arrival_time": "2016-01-02T21:20"
                },
                "travel_class": "business"
            },
            {
                "connection_id": "c002",
                "segment_id": "s002",
                "flight_number": "KL321",
                "aircraft_type": "Boeing 747-200",
                "travel_class": "business",
                "departure_airport": {
                    "airport_code": "SLC",
                    "city": "Salt Lake City",
                    "terminal": "T1",
                    "gate": "G33"
                },
                "arrival_airport": {
                    "airport_code": "AMS",
                    "city": "Amsterdam",
                    "terminal": "T1",
                    "gate": "G33"
                },
                "flight_schedule": {
                    "departure_time": "2016-01-02T22:45",
                    "arrival_time": "2016-01-03T17:20"
                }
            }
        ],
            "passenger_segment_info": [
            {
                "segment_id": "s001",
                "passenger_id": "p001",
                "seat": "12A",
                "seat_type": "Business"
            },
            {
                "segment_id": "s001",
                "passenger_id": "p002",
                "seat": "12B",
                "seat_type": "Business"
            },
            {
                "segment_id": "s002",
                "passenger_id": "p001",
                "seat": "73A",
                "seat_type": "World Business",
                "product_info": [
                    {
                        "title": "Lounge",
                        "value": "Complimentary lounge access"
                    },
                    {
                        "title": "Baggage",
                        "value": "1 extra bag 50lbs"
                    }
                ]
            },
            {
                "segment_id": "s002",
                "passenger_id": "p002",
                "seat": "73B",
                "seat_type": "World Business",
                "product_info": [
                    {
                        "title": "Lounge",
                        "value": "Complimentary lounge access"
                    },
                    {
                        "title": "Baggage",
                        "value": "1 extra bag 50lbs"
                    }
                ]
            }
        ],
            "price_info": [
            {
                "title": "Fuel surcharge",
                "amount": "1597",
                "currency": "USD"
            }
        ],
            "base_price": "12206",
            "tax": "200",
            "total_price": "14003",
            "currency": "USD"
    }
}
}
}' 'https://graph.facebook.com/v2.6/me/messages?access_token=xxxxx'

【讨论】：

是的，我做到了，但它仍然不起作用。他们的例子肯定有效。我的请求中肯定有问题（我怀疑从浮点值转换为整数），但服务器不应该那样崩溃......我会在有空闲时间时尽快对此进行更详细的测试。与此同时，Facebook Messenger 团队正在检查错误报告。当我有更多信息时，我会更新帖子。
我有同样的问题，所以这不是你的错，我在使用其他航空公司模板时没有问题。让我们等待 facebook bug 平台 ....