【发布时间】：2011-03-31 06:10:38
【问题描述】：
我正在尝试在 Windows Xp 64 位上安装 Oracle 11G。安装程序显示检查先决条件的进度条，然后崩溃。
日志文件如下。 我可以做些什么来解决这个问题？
#
HotSpot 虚拟机检测到意外错误：
#
EXCEPTION_ACCESS_VIOLATION (0xc0000005) 在 pc=0x0000000077d64e95，
pid=3580, tid=2860 #
Java 虚拟机：Java HotSpot(TM) 64 位服务器虚拟机（1.5.0_17-b04 混合模式）
有问题的框架：
C [kernel32.dll+0x24e95]
#
--------------- T H R E A D ---------------
当前线程（0x0000000001ba0740）： JavaThread“AWT-EventQueue-0” [_thread_in_native, id=2860]
siginfo: ExceptionCode=0xc0000005, 读取地址0x000000007f366f48
寄存器：EAX=0x0000000000000000， EBX=0x000000007f366f48, ECX=0xffffffffffffffff, EDX=0x0000000000000104 ESP=0x000000000776de70, EBP=0x0000000000000000, ESI=0x00000000000004e4, EDI=0x000000007f366f48 EIP=0x0000000077d64e95, EFLAGS=0x0000000000010246
栈顶：(sp=0x000000000776de70) 0x000000000776de70: 0000000000000006 0000000000000000 0x000000000776de80:
0000000000000000 0000000000000020 0x000000000776de90: 0000000000000005 00000000001956b0 0x000000000776dea0:
0000000010020200 00000000080b95e6 0x000000000776deb0: 0000000020a9c058 0000000077efb1e9 0x000000000776dec0:
0000000000000000 0000000077c4ef3d 0x000000000776ded0: 0000ebe94f6aad20 0000000001ba0740 0x000000000776dee0:
000000000776e388 000000001257ad50 0x000000000776def0: 0000000001e9cba1 0000000020a9c340 0x000000000776df00:
000000000000006d 000000000776e348 0x000000000776df10: 000000001257ad50 0000000006cbd5f9 0x000000000776df20:
000000000776dfe8 000000000776e0a8 0x000000000776df30: 0000000000000000 000007ff7f1e4273 0x000000000776df40:
000000000776e080 0000000000000104 0x000000000776df50: 0000ebe94f6aad20 00000000001956b0 0x000000000776df60:
000000000016a090 000000000776dfe8说明：(pc=0x0000000077d64e95) 0x0000000077d64e85: ff 33 c0 48 b9 ff ff ff ff ff ff ff ff 48 8b fb 0x0000000077d64e95: f2 ae 48 f7 d1 44 8b e9 e9 1e 86 00 00 90 90 90
堆栈： [0x0000000007670000,0x0000000007770000), sp=0x000000000776de70，免费 空间=1015k 本机帧：（J=已编译 Java 代码，j=解释，Vv=VM 代码， C=本机代码）C [kernel32.dll+0x24e95]
[错误期间发生错误 报告，步骤 120，id 0xc0000005]
Java 框架：（J=已编译的 Java 代码， j=解释，Vv=VM 代码）j sun.awt.shell.Win32ShellFolder2.getLinkLocation(JJZ)J+0 j sun.awt.shell.Win32ShellFolder2.getLinkLocation(Z)Lsun/awt/shell/ShellFolder;+20 j sun.awt.shell.Win32ShellFolder2.isDirectory()Z+69 j sun.awt.shell.Win32ShellFolder2.isDirectory()Z+79 j sun.awt.shell.Win32ShellFolderManager2.get(Ljava/lang/String;)Ljava/lang/Object;+156 j sun.awt.shell.ShellFolder.get(Ljava/lang/String;)Ljava/lang/Object;+4 j oracle.bali.ewt.olaf2.OracleFileChooserUI.installComponents(Ljavax/swing/JFileChooser;)V+794 j javax.swing.plaf.basic.BasicFileChooserUI.installUI(Ljavax/swing/JComponent;)V+47 j oracle.bali.ewt.olaf2.OracleFileChooserUI.installUI(Ljavax/swing/JComponent;)V+2 j javax.swing.JComponent.setUI(Ljavax/swing/plaf/ComponentUI;)V+42 j javax.swing.JFileChooser.updateUI()V+40 j javax.swing.JFileChooser.setup(Ljavax/swing/filechooser/FileSystemView;)V+73 j javax.swing.JFileChooser.(Ljava/io/File;Ljavax/swing/filechooser/FileSystemView;)V+133 j javax.swing.JFileChooser.()V+9 j oracle.install.commons.swing.XmlBeanStoreFileChooser.()V+1 j oracle.install.commons.base.summary.SummaryPane.buildUI()V+25 j oracle.install.commons.base.summary.SummaryPane.()V+35 j oracle.install.commons.base.interview.common.view.SummaryGUI.()V+9 v ~StubRoutines::call_stub j sun.reflect.NativeConstructorAccessorImpl.newInstance0(Ljava/lang/reflect/Constructor;[Ljava/lang/Object;)Ljava/lang/Object;+0 j sun.reflect.NativeConstructorAccessorImpl.newInstance([Ljava/lang/Object;)Ljava/lang/Object;+72 j sun.reflect.DelegatingConstructorAccessorImpl.newInstance([Ljava/lang/Object;)Ljava/lang/Object;+5 j java.lang.reflect.Constructor.newInstance([Ljava/lang/Object;)Ljava/lang/Object;+92 j java.lang.Class.newInstance0()Ljava/lang/Object;+118 j java.lang.Class.newInstance()Ljava/lang/Object;+15 j oracle.install.commons.flow.ViewManager.getView(Ljava/lang/String;)Loracle/install/commons/flow/View;+72 j oracle.install.commons.flow.State.getView()Loracle/install/commons/flow/View;+19 j oracle.install.commons.flow.AbstractFlowExecutor.loadView(Loracle/install/commons/util/Graph;)V+20 j oracle.install.commons.flow.AbstractGraphicalFlowExecutor.access$001(Loracle/install/commons/flow/AbstractGraphicalFlowExecutor;Loracle/install/commons/util/Graph;)V+2 j oracle.install.commons.flow.AbstractGraphicalFlowExecutor$1.call()Ljava/lang/Void;+8 j oracle.install.commons.flow.AbstractGraphicalFlowExecutor$1.call()Ljava/lang/Object;+1 j java.util.concurrent.FutureTask$Sync.innerRun()V+22 j java.util.concurrent.FutureTask.run()V+4 j java.awt.event.InvocationEvent.dispatch()V+47 j java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V+26 j java.awt.EventDispatchThread.pumpOneEventForHierarchy(ILjava/awt/Component;)Z+233 j java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+26 j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4 j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3 j java.awt.EventDispatchThread.run()V+9 v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java 线程：( => 当前线程)
0x0000000001ba0490 JavaThread“图像 Fetcher 0" 守护进程 [_thread_blocked, id=3088] 0x0000000001ba1cc0 JavaThread“TimerQueue”守护进程 [_thread_blocked，id=3252]
0x0000000001ba1a10 Java线程 "pool-1-thread-1" [_thread_blocked, id=4912] 0x0000000001b9e700 JavaThread“销毁JavaVM” [_thread_blocked，id=3504]
0x0000000001ba1760 JavaThread "工作者 3" 守护进程 [_thread_blocked, id=3660]
0x0000000001ba14b0 JavaThread "工作者 2" 守护进程 [_thread_blocked, id=3720]
0x0000000001ba1200 JavaThread "工作者 1" 守护进程 [_thread_blocked, id=1936]
0x0000000001ba0f50 JavaThread "工作者 0" 守护进程 [_thread_blocked, id=4016] => 0x0000000001ba0740 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=2860] 0x0000000001b9f720 JavaThread“AWT-关闭” [_thread_blocked，id=2276]
0x0000000001b9ff30 JavaThread "Java2D Disposer”守护进程 [_thread_blocked, id=4064] 0x0000000001b9f9d0 JavaThread“AWT-Windows”守护进程 [_thread_in_native，id=2376]
0x0000000001b9f1c0 JavaThread“低 内存检测器”守护进程 [_thread_blocked，id=1764]
0x000000000557f720 Java线程 “CompilerThread1”守护进程 [_thread_blocked，id=4204]
0x000000000557f450 Java线程 “CompilerThread0”守护进程 [_thread_blocked，id=3604]
0x000000000557f180 Java线程 “AdapterThread”守护进程 [_thread_blocked，id=1976]
0x0000000001b9ef10 JavaThread "信号 Dispatcher”守护进程 [_thread_blocked, id=2296] 0x0000000001b9ec60 JavaThread“终结器”守护进程 [_thread_blocked，id=3608]
0x0000000001b9e9b0 Java线程 “引用处理程序”守护进程 [_thread_blocked, id=2012]其他线程：0x0000000001b8d980 VMThread [id=4856]
0x0000000001b8daa0 观察线程 [id=1224]VM 状态：不在安全点（正常 执行）
VM Mutex/Monitor 当前由 a 线程：无
堆 PSYoungGen 总计 62592K， 使用 56702K [0x000000001d410000, 0x0000000021410000, 0x0000000021410000) 伊甸园空间 59648K，93% 已使用 [0x000000001d410000,0x0000000020aab7d8,0x0000000020e50000) 来自空间 2944K，已使用 26% [0x0000000020e50000,0x0000000020f140c0,0x0000000021130000) 到空间 2880K，0% 已使用 [0x0000000021140000,0x0000000021140000,0x0000000021410000) PSOldGen 总计 12800K，已使用 9744K [0x0000000015410000, 0x0000000016090000, 0x000000001d410000) 对象空间 12800K，已使用 76% [0x0000000015410000,0x0000000015d94300,0x0000000016090000) PSPermGen 总计 54016K，已使用 38334K [0x0000000010010000, 0x00000000134d0000, 0x0000000015410000) 对象空间 54016K，已使用 70% [0x0000000010010000,0x000000001257f820,0x00000000134d0000)
动态库：0x0000000000400000 - 0x0000000000412000 C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\javaw.exe 0x0000000077ec0000 - 0x0000000077ff9000 C:\WINDOWS\system32\ntdll.dll 0x0000000077d40000 - 0x0000000077eb3000 C:\WINDOWS\system32\kernel32.dll 0x000007ff7fee0000 - 0x000007ff7ffe5000 C:\WINDOWS\system32\ADVAPI32.dll 0x000007ff7fd30000 - 0x000007ff7fec9000 C:\WINDOWS\system32\RPCRT4.dll 0x000007ff7e9c0000 - 0x000007ff7e9e2000 C:\WINDOWS\system32\Secur32.dll 0x0000000077c20000 - 0x0000000077d2c000 C:\WINDOWS\system32\USER32.dll 0x000007ff7fc90000 - 0x000007ff7fd2b000 C:\WINDOWS\system32\GDI32.dll 0x000007ff7fc00000 - 0x000007ff7fc86000 C:\WINDOWS\system32\msvcrt.dll 0x0000000180000000 - 0x00000001800f3000 c:\progra~1\quickh~1\quickh~2\wl_hoo~1.dll 0x000007ff7f190000 - 0x000007ff7fb9a000 C:\WINDOWS\system32\SHELL32.dll 0x000007ff7ef60000 - 0x000007ff7effb000 C:\WINDOWS\system32\SHLWAPI.dll 0x000007ff7f000000 - 0x000007ff7f187000 C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_0A7B2435\comctl32.dll 0x0000000008000000 - 0x0000000008561000 C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\server\jvm.dll 0x000007ff7e240000 - 0x000007ff7e290000 C:\WINDOWS\system32\WINMM.dll 0x0000000010000000 - 0x000000001000b000 C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\hpi.dll 0x000007ff7e380000 - 0x000007ff7e390000 C:\WINDOWS\system32\PSAPI.DLL 0x00000000003d0000 - 0x00000000003e1000 C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\verify.dll 0x0000000001e40000 - 0x0000000001e6c000 C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\java.dll 0x0000000001e70000 - 0x0000000001e86000 C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\zip.dll 0x0000000006b50000 - 0x0000000006d6b000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\awt.dll 0x000007ff78f10000 - 0x000007ff78f51000 C:\WINDOWS\system32\WINSPOOL.DRV 0x000007ff7d500000 - 0x000007ff7d539000 C:\WINDOWS\system32\IMM32.dll 0x000007ff57140000 - 0x000007ff573c5000 C:\WINDOWS\system32\ole32.dll 0x000007ff77230000 - 0x000007ff772af000 C:\WINDOWS\system32\uxtheme.dll 0x000007ff79190000 - 0x000007ff79202000 C:\WINDOWS\system32\ddraw.dll 0x000007ff793e0000 - 0x000007ff793e8000 C:\WINDOWS\system32\DCIMAN32.dll 0x000007ff7a410000 - 0x000007ff7a4af000 C:\WINDOWS\system32\MSCTF.dll 0x0000000007430000 - 0x00000000074aa000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\fontmanager.dll 0x00000000075b0000 - 0x00000000075cb000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\net.dll 0x000007ff77310000 - 0x000007ff77340000 C:\WINDOWS\system32\WS2_32.dll 0x000007ff77140000 - 0x000007ff7714c000 C:\WINDOWS\system32\WS2HELP.dll 0x0000000007650000 - 0x000000000765c000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\nio.dll 0x0000000007770000 - 0x00000000077ad000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\oui\lib\win64\oraInstaller.dll 0x000007ff7fbf0000 - 0x000007ff7fbfb000 C:\WINDOWS\system32\VERSION.dll 0x0000000078000000 - 0x0000000078060000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\oui\lib\win64\msvcrt.dll 0x000007ff771b0000 - 0x000007ff7722d000 C:\WINDOWS\System32\mswsock.dll 0x000007ff7e8f0000 - 0x000007ff7e93e000 C:\WINDOWS\system32\DNSAPI.dll 0x000007ff7e9f0000 - 0x000007ff7e9fb000 C:\WINDOWS\System32\winrnr.dll 0x000007ff7e950000 - 0x000007ff7e9b6000 C:\WINDOWS\system32\WLDAP32.dll 0x000007ff7ea00000 - 0x000007ff7ea07000 C:\WINDOWS\system32\rasadhlp.dll 0x000007ff57040000 - 0x000007ff57071000 C:\WINDOWS\system32\iphlpapi.dll 0x000007ff7e560000 - 0x000007ff7e58b000 C:\WINDOWS\system32\MPRAPI.dll 0x000007ff7e780000 - 0x000007ff7e7db000 C:\WINDOWS\system32\ACTIVEDS.dll 0x000007ff7e730000 - 0x000007ff7e770000 C:\WINDOWS\system32\adsldpc.dll 0x000007ff77370000 - 0x000007ff77409000 C:\WINDOWS\system32\NETAPI32.dll 0x000007ff7e3a0000 - 0x000007ff7e3d9000 C:\WINDOWS\system32\credui.dll 0x000007ff7e040000 - 0x000007ff7e05c000 C:\WINDOWS\system32\ATL.DLL 0x000007ff7ebc0000 - 0x000007ff7ecd6000 C:\WINDOWS\system32\OLEAUT32.dll 0x000007ff7e610000 - 0x000007ff7e625000 C:\WINDOWS\system32\rtutils.dll 0x000007ff77150000 - 0x000007ff77166000 C:\WINDOWS\system32\SAMLIB.dll 0x000007ff7dac0000 - 0x000007ff7dc38000 C:\WINDOWS\system32\SETUPAPI.dll 0x000007ff6d200000 - 0x000007ff6d293000 C:\WINDOWS\system32\hnetcfg.dll 0x000007ff77170000 - 0x000007ff7717b000 C:\WINDOWS\System32\wshtcpip.dll 0x0000000007970000 - 0x0000000007977000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\oui\lib\win64\orauts.dll 0x0000000007b20000 - 0x0000000007b2d000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\oui\lib\win64\orawsec11.dll 0x0000000078130000 - 0x00000000781f9000 C:\WINDOWS\WinSxS\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4027_x-ww_189D5EB0\MSVCR80.dll 0x0000000007c50000 - 0x0000000007cf4000 C:\Documents 和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\oui\lib\win64\orasrvm11.dll 0x0000000007a90000 - 0x0000000007abd000 C:\文档和 设置\rrscw\本地 Settings\Temp\OraInstall2011-03-30_10-02-25AM\jdk\jre\bin\dcpr.dll 0x000007ff76200000 - 0x000007ff762ef000 C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_AB06DEB0\comctl32.dll 0x000007ff772d0000 - 0x000007ff772f1000 C:\WINDOWS\system32\MPR.dll 0x000007ff7ccc0000 - 0x000007ff7ccca000 C:\WINDOWS\System32\drprov.dll 0x000007ff649f0000 - 0x000007ff64a06000 C:\WINDOWS\System32\ntlanman.dll 0x000007ff65140000 - 0x000007ff65164000 C:\WINDOWS\System32\NETUI0.dll 0x000007ff650e0000 - 0x000007ff65138000 C:\WINDOWS\System32\NETUI1.dll 0x000007ff7ceb0000 - 0x000007ff7cebd000 C:\WINDOWS\System32\davclnt.dll 0x000007ff7ce50000 - 0x000007ff7ce91000 C:\WINDOWS\system32\apphelp.dll 0x000007ff7ea10000 - 0x000007ff7eaee000 C:\WINDOWS\system32\CLBCatQ.DLL 0x000007ff7eaf0000 - 0x000007ff7ebb6000 C:\WINDOWS\system32\COMRes.dll 0x000007ff7df70000 - 0x000007ff7df7c000 C:\WINDOWS\system32\LINKINFO.dll 0x000007ff7df80000 - 0x000007ff7dfb1000 C:\WINDOWS\system32\ntshrui.dll
VM 参数：jvm_args： -Doracle.installer.library_loc=C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\oui\lib\win64 -Doracle.installer.oui_loc=C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\oui -Doracle.installer.bootstrap=TRUE -Doracle.installer.startup_location=I:\Setups\Oracle\database\install -Doracle.installer.jre_loc=C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM\jdk/jre -Doracle.installer.exec_location=I:\Setups\Oracle\database\install\oui.exe -Doracle.installer.nlsEnabled=TRUE -Doracle.installer.prereqConfigLoc= -Xmx192m java_command: oracle.install.ivw.db.driver.DBInstaller -scratchPath C:\DOCUME~1\rrscw\LOCALS~1\Temp\OraInstall2011-03-30_10-02-25AM -sourceLoc I:\Setups\Oracle\database\install../stage/products.xml -sourceType network -timestamp 2011-03-30_10-02-25AM 启动器类型： SUN_STANDARD
环境变量： PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program 文件 (x86)\通用文件\Roxio Shared\DLLShared\;C:\Program Files (x86)\通用文件\Roxio Shared\10.0\DLLShared\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program 文件 (x86)\Microsoft SQL 服务器\100\Tools\Binn\;C:\Program 文件 (x86)\Microsoft SQL 服务器\100\DTS\Binn\;C:\Program 文件\R\R-2.12.2\库\rscproxy\libs\i386;C:\Program 文件\R\R-2.12.2\bin\i386;C:\Program 文件 (x86)\Microsoft SQL 服务器\100\Tools\Binn\VSShell\Common7\IDE\ 用户名=rrscw 操作系统=Windows_NT PROCESSOR_IDENTIFIER=EM64T 系列 6 Model 26 Stepping 5，正版Intel
--------------- S Y S T E M ---------------
操作系统：Windows XP 64 位 Build 3790 服务包 2
CPU:total 4 em64t ht
内存：4k 页，物理 6273948k（4849464k 免费），交换 7972228k（7161264k免费）
vm_info：Java HotSpot(TM) 64 位 服务器虚拟机 (1.5.0_17-b04) 用于 windows-amd64，建于 2008 年 11 月 10 日 01:04:27 by "java_re" 未知 MS VC++:1400
【问题讨论】：