Google Play 开发者支持不回复电子邮件

Question

我终生无法从 Google Play 支持部门获得回复。我有 2 个应用程序被删除，因为它们具有相同的代码库，即使它们的品牌不同，这是故意的，我们对此无能为力，这就是两家公司想要的。无论如何，我正在努力提出上诉，但已经快一个月了，谷歌的任何人都没有任何消息。我首先回复了他们的电子邮件，他们通知我应用程序已被删除，并提供了链接以提出上诉，我使用了该链接，但一周多没有收到任何回复。所以我去了 Google Play Console 帮助并在那里提出上诉，等了一个多星期，没有任何回音。然后我去找谷歌通用帮助，告诉他们我告诉你的同样的故事，但仍然没有听到任何消息。我一直在看我的电子邮件和垃圾邮件过滤器，我已经确定我正在使用 Google Play 帐户上的电子邮件，但仍然没有。我还不断检查 Google Play 管理中心网站内的消息或提醒。

我可以做些什么来获得 Google 的帮助？

Answer 1

我想正如 Pierre 所说（给他分数），使用聊天支持。如果您有兴趣，以下是聊天的回复：

Phil 11:52 AM
You are now connected to Phil . Please type your message and hit 'Enter' to send.
Phil 11:52 AM
Hi there, thanks for contacting Google Play Developer Support!

There will be a short survey at the end of our chat so you can provide feedback on the service I'm providing.

Please give me a moment while I review your issue.
Me 11:52 AM
ok
Phil 11:53 AM
May I please have the package name of the app you're referring to? Package names generally look like "com.package.example"
Me 11:53 AM
<REDACTED> and <REDACTED>
Phil 11:54 AM
Thanks, Please give me a second as I check this! Be right back
Me 11:54 AM
...both were removed
Phil 11:55 AM
I apologize, policy support is beyond my scope of assistance
Phil 11:55 AM
I see that your case has been routed to the appropriate team and they will get back to you through email
Me 11:56 AM
Oh
Me 11:56 AM
Well they asked for 72 hours
Me 11:56 AM
it's been a couple weeks now
Me 11:56 AM
!!!!
Phil 11:56 AM
I apologize for the inconvenience
Phil 11:56 AM
The appropriate team will get back to you through email
Me 11:57 AM
Do you know what email address they'll respond to by any chance, that way I know which one to watch like a hawk?
Me 11:57 AM
it could be <REDACTED> or it could be <REDACTED>
Me 11:57 AM
I have no idea
Phil 11:58 AM
Please let me know which is a good email to reach you and I will add a note to reach you in that email
Me 11:58 AM
<REDACTED> is the best
Phil 11:58 AM
Great, I will add this email to the response
Phil 11:59 AM
Is there anything else I can help you with today?
Me 11:59 AM
Yes
Me 11:59 AM
Who can I contact to get some sort of time-table?
Me 11:59 AM
This is pretty important, lol
Phil 12:00 PM
I apologize, the appropriate team will have to get back to you through email
Me 12:00 PM
Any idea how long my company has to wait?
Phil 12:01 PM
Because my team and I are not involved in this, I cannot give you an estimated time . Let me know if you have questions using play console and I'm happy to help
Me 12:01 PM
Is there someone on that team I can contact to get a status?
Phil 12:02 PM
The appropriate team will get back to you through email and you can follow up with them
Me 12:02 PM
The bigger the company, the worse the support
Phil 12:02 PM
I apologize for the inconvenience
Me 12:03 PM
Thanks anyway, you are doing what you are told
Me 12:03 PM
Have a great day!