如何更改电子邮件的 OsTicket 徽标？

Question

我必须在每个电子邮件模板的页脚中删除 OsTicket 的徽标和标签。

我已删除以下每个模板中的页脚： D:\support\osticket\include\i18n\en_US\templates\email\

但用户仍会收到带有 osTicket 徽标和标签的信件。

例如。

D:\support\osticket\include\i18n\en_US\templates\email\ticket.alert.yaml

#
# Email template: ticket.alert.yaml
#
# Sent to a staff member when a new ticket is created in the system. This
# applies to tickets created via email, the web portal, or the api.
#
---
notes: |
    Sent to a staff member when a new ticket is created in the system. This
    applies to tickets created via email, the web portal, or the api.

subject: |
    New Ticket Alert
body: |
    <h2>Hi %{recipient.name},</h2>
    New ticket #%{ticket.number} created
    <br>
    <br>
    <table>
    <tbody>
    <tr>
        <td>
            <strong>From</strong>:
        </td>
        <td>
            %{ticket.name} &lt;%{ticket.email}&gt;
        </td>
    </tr>
    <tr>
        <td>
            <strong>Department</strong>:
        </td>
        <td>
            %{ticket.dept.name}
        </td>
    </tr>
    </tbody>
    </table>
    <br>
    %{message}
    <br>
    <br>
    <hr>

Answer 1

要更改页脚，您需要转到 管理员 -> 电子邮件 -> 模板 -> 选择正在使用的模板，然后从那里遍历所有模板并删除 osticket 值。

您无需从后端更改它。